Bits And Pieces: Domestic Shipping Information

Where is my order?

To view your order history please log in by entering your email address or account number and zip code. If you have not placed an order previously, simply search our selection of clothing and accessories, add them to your shopping cart, and create a user account when you checkout.

What are the charges for shipping?

Consult the table below for tiered STANDARD SHIPPING information. Standard shipping in most parts of the US takes 7 -10 business days from the date we process your order. When shipping to more than one address, a fee of 6.99 will be added automatically for each additional location. Optional EXPRESS SHIPPING is available to any FedEx Home shippable address in the 48 states. Our website will add $7.99 to regular shipping and handling charges if you choose this service.

Standard Shipping Rates
Up to $40.00	$10.99
$40.01 - $60.00	$12.99
$60.01 - $80.00	$14.99
$80.01 - $100.00	$16.99
$100.01 - $150.00	$18.99
$150.01 and up	$20.99

Express Shipping Rates
Up to $40.00	$18.98
$40.01 - $60.00	$20.98
$60.01 - $80.00	$22.98
$80.01 - $100.00	$24.98
$100.01 - $150.00	$26.98
$150.01 and up	$28.98

How long will it take to get my order?

Standard shipping in most parts of the US takes 7 -10 business days from the date we process your order.

Where does Bits and Pieces ship to?

Bits and Pieces ships to the 48 contiguous states in the USA.

What if my item goes missing during delivery?

If your item goes missing during delivery, please contact our Customer Service Department at 513.354.7909 to receive a replacement or Store credit.

Returns & Exchanges

What type of warranty does Bits and Pieces offer?

We strive for all customers to order with complete confidence. If any of our products do not meet or exceed your expectations, you may ship the item back to us within 60 days of purchase for a refund or exchange. If an item you have purchased from us appears to be damaged or defective, please contact our Customer Service Department at 513.354.7909 to receive a replacement or store credit.

What do I do if I have a damaged or defective item?

If an item you have purchased from us appears to be damaged or defective, please contact our Customer Service Department at 513.354.7909 to receive a replacement or store credit.

What is Bits and Pieces' return and exchange policy?

We guarantee confidence and security when purchasing items from Bits and Pieces. Our site provides a worry-free shopping experience with refunds and exchanges available. If you believe your puzzle or purchased merchandise is damaged or missing a piece, contact our Customer Service Department at 513.354.7909 to receive a replacement.

What do I do if my puzzle is missing a piece?

We've all had the experience of missing the last puzzle piece required to complete a jigsaw puzzle. If you believe your puzzle was shipped with an inaccurate amount of pieces or appears damaged, call our Customer Service Department at 513.354.7909 to receive guidance on the next steps.

---

Have another question? Visit Our Contact Information page or send an e-mail directly to Customer Service.