Frequently Asked Questions
At Bits and Pieces, we’re committed to making your experience—from browsing to delivery—as smooth and enjoyable as possible. Whether you’re shopping for jigsaw puzzles, accessories, or unique gifts, we’re here to help every step of the way. Below are answers to some of the most common customer questions.
What payment methods are accepted
We accept a variety of payment methods for your convenience, including major credit cards (American Express, Visa, Mastercard, Discover, Diners Club International, Elo, JCB, and UnionPay), as well as PayPal and Google Pay. We also accept checks or money orders for mail orders.
How do I know when a puzzle or product will be back in stock?
At Bits and Pieces, we offer a unique option to add your email to an Out-of-stock item, which will notify you when the item becomes available again.
Do your puzzles include a separate reference poster?
A majority of our puzzles are designed to be completed using the box lid as your reference image. Many puzzlers prefer this approach because it’s sturdy, convenient, and keeps everything in one place. For an even easier experience, puzzle box lid holders can help position your image while you work.
Please note: our panoramic puzzles and multipack puzzles do come with reference posters.
How long will it take to get my order?
Orders are typically processed within the timeframe shown at checkout. Once shipped, delivery times vary based on your selected shipping method and location.
Estimated delivery timeframes:
- Standard Shipping: typically arrives within 7–10 business days
- Expedited Shipping: typically arrives within 3–4 business days
While most orders arrive within these windows, occasional delays may occur due to carrier volume, weather, or seasonal demand. You will receive tracking information once your order ships, so you can follow its progress.
How do I know when a puzzle or product will be back in stock?
If an item is currently out of stock, you can sign up to receive an email notification when it becomes available again. Simply enter your email on the product page, and we’ll let you know as soon as it’s back.
Do I need an account to make a purchase?
No account is required to place an order. You can check out as a guest or create an account to save your information and make future purchases faster.
What is the best way to contact Bits and Pieces?
Our Customer Service team is here to help with any questions about your order, products, or shipping.
Phone: 513-354-7909
- To place an order: Available 24 hours a day
- Customer Service hours: Monday–Friday, 8am–9pm EST | Saturday–Sunday, 10am–6pm EST
Fax: 513-354-1290
You can also email us at service@bitsandpieces.com or visit our contact page. If you can’t find what you’re looking for, we’re happy to help.
What should I do if my puzzle is missing a piece or a product arrives damaged?
We understand how frustrating it can be when something isn’t quite right. If your puzzle is missing a piece or your order arrives damaged, please contact our Customer Service team, and we’ll work with you to make it right so you can enjoy your purchase with confidence.
How are items packaged for shipping?
Your order is carefully packed to help protect it during transit. From puzzles to gifts and accessories, we take steps to ensure your items arrive in great condition and ready to enjoy. If anything arrives damaged, please contact us and we’ll make it right.
How will my personal data be protected?
We are committed to protecting your privacy and handling your personal information with care. Our dedication to customer trust extends beyond our products to every interaction you have with us online. Learn more about our privacy policy.
Does Bits and Pieces accept certificates/coupons?
Yes, we frequently offer promotional coupons and sell e-certificates. Replacement certificates are also accepted. If you have a Spilsbury gift certificate, it can be converted into a Bits and Pieces gift certificate and will remain valid.
Still have a question?
If you need additional assistance, please visit our Contact Information page or email our Customer Service team. We’re here to help make your experience as easy and enjoyable as possible.
